Adding a widget and editing widget settings

BEFORE YOU BEGIN  Before you begin to create widgets, refer to About dashboard widgets.

When you are adding a new widget, a wizard will guide you through several dialog pages that differ depending on your choices on the first page. The last page is always the Widget Settings page, which is identical to the one you will see when editing or copying an existing widget.

Adding a new widget

The following pages only appear when you add a new widget to a personal tab. When you are editing an existing widget, the Widget Settings page will open.

Configuring the widget settings

Widget settings are configured and edited on a page with collapsible sections. Once you complete the General and Board settings, the remaining sections will vary, depending on the selected widget type.

Remaining settings for Chart (group data by multi-select (tags, UDFs, etc.) widgets)

NOTE  This type of chart is available for the Ticket entity only.

Field Definition
Data
What do you want to report on?*

Select the related ticket data you want the widget to display.

For example, to view the number of nonrecurring tickets that have server-related tags, select Count (of Nonrecurring Tickets).

How do you want to see it? Select the option for how you want to present the data. Count displays the number of items included in the data set.
Group Data By* Select whether you would like to group data by tag or by tag groups.
Filters (optional)

For general information on filters, refer to For all widget types with filters - Filter settings (optional).

The tickets and tag groups chart type has several options available when you select to filter by tag:

  • Exactly equal to

A ticket is counted if all the tags you select are on the ticket and NO other tags.

  • Exactly not equal to

A ticket is counted if any other set of tags OTHER THAN the tags you select are on the ticket.

  • Has any of

A ticket is counted if it has at least one of the selected tags. It is essentially an or operator. You can specify to count tickets that have a Datto backup tag OR a Datto RMM tag.

  • Has all of

A ticket is counted if it has all of the selected tags. A ticket can have additional tags on it as well. For example, if a ticket has Datto backup, Datto RMM, and Saas protection tags and you specify Datto backup and Datto RMM in your filter, a ticket tagged with Datto backup, Datto RMM, and Saas protection will be counted.

  • Has none of

A ticket is counted if it has none of the selected tags.

  • Is empty

A ticket is counted if it has no tags.

  • Is not empty

A ticket is counted if it has at least one tag.

  • Belongs to at least one of the tag groups

A ticket is counted if it belongs to at least one of the tag groups you selected. For example, if you have a tag group for BCDR and RMM, you can filter to see all tickets in either of those groups.

  • Belongs to all of the tag groups

A ticket is counted if it belongs to ALL of the tag groups you selected. For example, you can filter to see all BCDR and RMM tickets.

  • Belongs to none of the tag groups

A ticket is counted if it belongs to none of the tag groups you selected. For example, you can filter to see all types of tickets other than BCDR and RMM.

Options
Display Select an option to display the top or bottom 5, 10, or 25 items. Full-size widgets can also display the top or bottom 50 or 100 items. To display all, use the drill-in grid.
Sort By Select an option to determine how the data in the widget will sort.
Show axis labels Select this check box if you want the x and y axis labels to appear on the widget
Show trendline Select this check box if you want to connect all data points on the chart with a line to visually show the data trend over time.
Not available for Table type charts.
Show legend/header row Select this check box if you want to display a list of what each color on the widget represents. The legends always appears when there are two Report On options selected, regardless of the selection here.
To see the total for each Report On option, select Show Total(s), refer to Show total(s), below.
Layout/Size
Width

Select the number of columns the widget will spread across.

NOTE  Chart widgets of type Table can be created as whole-tab widgets. Refer to Whole-tab widgets.

* required