ServiceCallTicketResource

IMPORTANT  The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will be deactivated.

NOTE  This entity works in combination with the Service Call and Service Call-related entities. Before working with this entity, review the topic ServiceCall.

This entity describes an Autotask resource assigned to a ticket that is assigned to a service call. The service call ticket resource is the resource assigned to perform the work described on the ticket. Users assign resources to a service call ticket when they add the ticket, through the Service Desk module, or through Dispatcher's Workshop.

A ServiceCallTicketResource entity is associated with a ServiceCallTicket entity and requires a ServiceCallTicketID value; for additional information, refer to ServiceCall.

Entity details

You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.

Entity Name: ServiceCallTicketResource
Can Create:
Can Update:  
Can Query:
Can Delete:
Can Have UDFs:  

Conditions and requirements

General

  • This entity will be read-only if the module with which it is associated is not active. For more information, refer to Activations.
  • Only a resource that is a primary or secondary resource on ticket or task associated with a service call can be assigned to that service call.
  • If a resource is disassociated from a ticket or task and that ticket or task was the resource's only association to the service call, then the resource must be disassociated from the service call.
  • A resources can be disassociated from a service call. This will not disassociate the resource from the task or ticket on the service call.

The resource can be re-associated with the service call at any time, as long as the resource remains associated with a task or ticket on the service call.

  • A service call with no associated tasks or tickets will have no associated resources.
  • Any resource can create service calls and associate/disassociate tasks/tickets to service calls (there does not appear to be any restriction enforced in the UI).

Field definitions

The following table describes the standard Autotask field objects for this entity.

  • To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call The getFieldInfo() SOAP API call.
  • For information on entity UDFs, use getUDFInfo().
  • For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed.
  • LT indicates Local Term.

For more information about fields marked as picklists, review our Understanding picklists article.

Field Name Label Datatype Read-Only Is Required Reference Name Picklist

CreateDateTime

 Create Date Time

datetime

 

 

 
CreatedByResourceID Created By Resource ID integer   Resource  
id   long    

LastModifiedByResourceID

Last Modified By Resource ID

integer

 

Resource

 

LastModifiedDateTime

Last Modified Date Time

datetime

 

 

 
ResourceID

Resource ID

 integer   Resource  
ServiceCallTicketID

Service Call Ticket ID

 integer   ServiceCallTicket