ProductNote

IMPORTANT  The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will be deactivated.

This entity describes notes created by an Autotask user and associated with a Product entity.

Entity details

You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.

Entity Name: ProductNote
Can Create:
Can Update:
Can Query:
Can Delete:  
Can Have UDFs:  

Conditions and requirements

General

  • The ability to create and update ProductNote entities in the API is governed by the user's security level permissions as defined in the Autotask Inventory > Product Notes: Add and Inventory > Product Notes: Edit settings.

Special field attributes

Field Conditions and Requirements
CreatorResourceID Represents the resource ID of the creator of the note; if you create the note through impersonation, the field will represent the impersonated resource
Description Represents the note's description; maximum of 32,000 characters
ProductID Represents the ID of the product to which this note is associated; editable on creation of the ProductNote (but not afterward)

Title

Represents the title of the note; maximum of 250 characters

Field definitions

The following table describes the standard Autotask field objects for this entity.

  • To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call The getFieldInfo() SOAP API call.
  • For information on entity UDFs, use getUDFInfo().
  • For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed.
  • LT indicates Local Term.

For more information about fields marked as picklists, review our Understanding picklists article.

Field Name Label Datatype Read Only Is Required Reference Name Picklist
CreateDateTime Create Date Time datetime      
CreatorResourceID Creator Resource ID integer   Resource  
Description Description string(32000)      
id Product Note ID int64    
ImpersonatorCreatorResourceID Impersonator Creator Resource ID integer      
ImpersonatorUpdaterResourceID Impersonator Updater Resource ID integer   Resource  
LastActivityDate Last Activity Date datetime      
ProductID Product ID integer    
Title Title string(250)