Why can't I edit time entries?
Question
Why can't I edit my time entries? The Edit button is not visible on my ticket or task time entry.
Answer
There are four possible reasons why you may not see the Edit button on a ticket or task time entry in Autotask.
You have already submitted the timesheet for the period that covers the time entry
To edit a time entry on a submitted timesheet, the timesheet approver has to reject the timesheet first. To reject the timesheet, navigate to
Autotask Menu > Timesheets > Reports > Reports > Timesheets > Submitted Timesheets.
You can still edit billing elements of the time entry from Approve & Post.
You have already posted the time entry
To unpost a posted time entry, an Administrator can do the folllowing:
Navigate to Autotask Menu > Admin > Features & Settings > Contracts & Un-Posting > Un-Post > Labor to un-post the time entry.
If you did not post the time entry manually, check if the selected billing setting on the time entry is Bill Immediately in the contract that governs the time entry. These time entries are immediately approved and posted.
You have not enabled Proxy time entry for timesheet approvers and administrators
If you did not create the time entry but are the creator's timesheet approver or an administrator, you can edit a time entry for a user if proxy time entry is enabled. Navigate to Autotask Menu > Admin > Features & Settings > Application-wide (Shared) Features > System Settings >Timesheets > Proxy time entry.
