Why can't I edit time entries?
Why can't I edit my time entries? The Edit button is not visible on my ticket or task time entry.
There are three possible reasons why you may not see the Edit button on a ticket or task time entry in Autotask.
To edit a time entry on a submitted timesheet, the timesheet approver has to reject the timesheet first. To reject the timesheet, navigate to
Autotask Menu > Timesheets > Reports > Reports > Timesheets > Submitted Timesheets.
You can still edit billing elements of the time entry from Approve & Post.
To unpost a posted time entry, an Administrator can do the folllowing:
Navigate to Autotask Menu > Admin > Features & Settings > Contracts & Un-Posting > Un-Post > Labor to un-post the time entry.
If you did not post the time entry manually, check if the selected billing preference on the time entry is Bill Immediately in the contract that governs the time entry. These time entries are immediately approved and posted.
If you did not create the time entry but are the creator's timesheet approver or an administrator, you can edit a time entry for a user if proxy time entry is enabled. Navigate to Autotask Menu > Admin > Features & Settings > Application-wide (Shared) Features > System Settings >Timesheets > Proxy time entry.