KaseyaOne

SECURITY  Security level with Admin permission to configure Kaseya Integrations. Refer to Kaseya Integrations.

SECURITY  To log into KaseyaOne, credentials for a Master user are required

NAVIGATION   > Admin > Extensions & Integrations > Kaseya Integrations > KaseyaOne

KaseyaOne is the customer portal and central hub for all Kaseya modules. All Kaseya customers are provided with accounts that allow them to do the following:

• Unified single sign-on and centralized access to all of their KaseyaOne modules: You can log into KaseyaOne and then click the appropriate product or module tile or navigate to your product-specific login page and click Log In with KaseyaOne to sign in.
• Seamless navigation to other modules: Logging in with KaseyaOne will place an app launcher waffle icon in the top right corner of the page. When you click this icon, the My KaseyaOne menu will appear. From there, you can open your other products.
  
• Consolidated access to Support: Submit and monitor support tickets for all Kaseya modules from a single location.
• Unified view of subscriptions and billing: See your subscriptions, orders, and invoices and access the billing portal.
• Cooper Intelligence Engine: Cooper provides insights that will allow you to get even more out of your Kaseya modules.

Using KaseyaOne single sign-on is optional, and product-specific credentials will continue to work. If you log in using your module-specific credentials, the Kaseya icon will appear instead of the waffle icon. Click this icon at any time to log into KaseyaOne.

Autotask is integrated with the Cooper Intelligence Engine. Cooper will sniff out problems in your Autotask instance, and present them in Autotask-specific insights. There are many Cooper insights available.

These insights are directly actionable. You can click a button on the insight to open a table in Autotask where the issues can be addressed.

NOTE  If the Autotask table doesn't appear when you click Take Action for a Cooper insight, ensure you are allowing pop-ups from Autotask. See Allowing pop-ups in your browser for more information.

To link your Autotask instance to KaseyaOne and enable login with their KaseyaOne credentials for all users, do the following:

1. To open the page, use the path(s) in the Security and navigation section above.
2. On the KaseyaOne page, select Enable log in with KaseyaOne. A message will let you know that you will be redirected to KaseyaOne to finish setting up this feature.
3. Click Yes.
   1. If you are not logged into KaseyaOne, the KaseyaOne login prompt will appear.
      
   2. Enter the Username, Password, and Organization Your Autotask instance may be configured to use one of the following terms instead: Account, Business Unit, Client Company, Customer, Site. Name using Master KaseyaOne credentials.
   3. Click Log In.
   4. If 2FA is enabled, you will be prompted for an authentication code.
      
4. Once you are logged in, the Success notification will confirm Log In with KaseyaOne has been successfully enabled for your organization.
   
5. Click OK to close the dialog box.
6. To disable the feature for the entire organization, simply clear the Enable log in with KaseyaOne check box. You will need to authenticate to KaseyaOne to sever the connection.

The following exceptions apply to the unified login:

• You cannot log in from LiveMobile or Outlook using KaseyaOne.
• For security reasons, resources with the following license types are unable to log in using KaseyaOne: Contractor, Co-managing User, API User, and Dashboard User.
• The Autotask Administrator system resource cannot log into KaseyaOne.
  

If your administrator has enabled log in with KaseyaOne, all Autotask users whose primary email address matches that of a user in KaseyaOne can log into Autotask using their KaseyaOne credentials. Using the KaseyaOne log in provides centralized access and seamless navigation to any other Kaseya modules where you have an account.

To use your KaseyaOne credentials, do the following:

1. Enter your Autotask Username and click Log In with KaseyaOne. You will be redirected to the KaseyaOne log in page.
   

2. Enter your credentials and authentication code. Autotask opens.
   The app launcher icon appears in the top right corner. From there, you can easily navigate to any other connected Kaseya modules.
   

NOTE  Users who log into Autotask using the unified log in will be logged out of KaseyaOne and all other modules when they log out of Autotask.