Knowledge Base and Documentation
Create and manage your own internal knowledge base and document management system!
Introduction to Knowledge Base and Documentation Management
Articles and documents share many features and have a similar user interface, but they have very different use cases.
ADMIN: Activating and configuring Knowledge Base and Documentation
Learn how to activate and configure Knowledge Base and Documentation Management.
Learn all about the Documentation Manager page, where you manage documents, devices
Your Autotask instance may be configured to use one of the following terms instead:
Asset, Configuration Item, Installed Asset, Installed Product., and expiration dates for warranties, domains, and SSL.
Searching and managing Knowledge Base articles
Locate any Knowledge Base article using basic and advanced searches.
Adding content to the Knowledge Base and the Documentation Manager
Find out about the various ways to create new, or link to existing, articles and documents.
Managing article and document versions
Learn how to view previous versions and how to roll back to a previous version.
See how powerful an integrated knowledge base can be.
About global knowledge base articles
Learn how to access shared articles about common problems encountered by MSPs and solutions to try.
