DeletedTicketLog
IMPORTANT The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will eventually be deactivated. At this time, there is no end-of-lifecycle date.
This entity contains the records for the Deleted Ticket log located in the Autotask application at > Admin > Features and Settings > Service Desk (Tickets) > Deleted Ticket Log. The Deleted Ticket log enables you to view a listing of tickets that have been deleted from your system.
Entity details
You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.
Entity Name: | DeletedTicketLog |
Can Create: | |
Can Update: | |
Can Query: |
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Can Delete: | |
Can Have UDFs: |
Conditions and requirements
General
- This entity is only available to users with Admin-level access to Projects & Tasks or Service Desk.
Field definitions
Field Name | Label | Datatype | Read-Only | Is Required | Reference Name | Picklist |
---|---|---|---|---|---|---|
DeletedByResourceID |
Deleted By Resource ID |
integer |
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Resource | |
DeletedDateTime |
Deleted Date/Time |
datetime |
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||
id |
Deleted Ticket Log ID |
long |
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||
TicketID |
Ticket ID |
integer |
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Ticket | |
TicketNumber |
Ticket Number |
string (50) |
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||
TicketTitle |
Ticket Title |
string (255) |
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