Appointments
The Appointments entity describes an Autotask Appointment, that is, scheduled time that is not a service call. Autotask users manage appointments through their calendar. In addition, Dispatchers can view and schedule appointments through the Dispatcher's Workshop.
NOTE You can refer to the Online Help to find root and child access URLs of the entity you wish to query. Refer to Finding resource and child access URLs of REST API entities for more information.
Entity details
| Entity Name: | Appointments |
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Entity Path: |
/atservicesrest/v1.0/Appointments |
| Can Create: |
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| Can Update: |
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| Can Query: |
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| Can Delete: |
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| Can Have UDFs: |
Conditions and Requirements
All users can create, update, and delete only their own appointments. Users whose security level allows access to Admin > Resources or access to All tickets, and the Autotask service desk system setting "Allow users that can view all tickets to create, edit, and delete appointments for other resources" is enabled can manage appointment for other users.
Field definitions
About this table| Field Name | Datatype | Read-Only | Is Required | Reference Name | Picklist |
|---|---|---|---|---|---|
| createDateTime | datetime |
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| creatorResourceID | integer |
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Resources | ||
| description | string (8000) | ||||
| endDateTime | datetime |
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| id | long |
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| resourceID | integer |
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Resources | ||
| startDateTime | datetime |
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| title | string (256) |
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| updateDateTime | datetime |
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