Attribute names beginning with "Q", "R" or "S"
QRS
| Attribute Name | Available in Entity | Operators | Field Type | Available Values | |
|---|---|---|---|---|---|
| Q | Queue Name | Ticket | Equal to Not equal to Changed Changed to Changed from In list Not in list Is empty Is not empty |
Drop-down selector | Drop-down with queues And None - for use with Changed from or Changed to operators only None allows a rule to fire when the Primary Resource changes from no resource assigned, or changes to no resource assigned If operator is Changed to or Changed from, the value None is available. Operators Is empty, Is not empty Is empty selection allows a rule to fire when a ticket has no queue assigned. Is not empty allows a rule to fire when any queue is assigned. |
| R | RAM (GB) (Datto) | Device | Greater than Less than Greater than or equal to Less than or equal to |
Numeric | |
|
Rating Opportunity Rating |
Opportunity Quote |
Equal to Opportunity only:
|
Drop-down selector | Hot Warm Cold |
|
| Reference Name | Device | Equal to Contains Changed Is empty Is not empty |
Text | ||
| Reference Number | Device | Equal to Contains Changed Is empty Is not empty |
Text | ||
|
|
Registrar (Domain) |
Device | Equal to Not equal to In list Not in list |
Drop-down selector |
List of all domains already in your Autotask instance |
|
|
Registrar URL (Domain) |
Device | Equal to Less than In list Not in list |
Drop-down selector |
List of all domain URLs already in your Autotask instance |
| Remote IP Address (Datto) | Device | Equal to Contains |
Text | ||
| Reported By | Ticket | Equal to Contains |
Text | Text entry field Reported By is the same as Ticket Contact. The workflow rule compares the entered text to the Ticket Contact and will fire if there is a match. |
|
| Request Type | Ticket | Equal to Not equal to In list Not in list |
Drop-down selector | All active Client Portal service request types, plus the current selection even if it is inactive. | |
|
Secondary Resources (additive only) (updates only) |
Ticket |
Equal to |
|
Multi-select (Ctrl + Click) up to 50 unique active Resource + Role combinations. The same resource cannot be selected more than once, and is not added if they are already the primary resource. If the addition of all valid secondary resources would cause the total secondary resources associated with the ticket to exceed 50, then no secondary resources will be added. IMPORTANT Secondary resources will be added even if they are excluded by the ticket category. IMPORTANT Co-managing users are subject to the visibility rules of the organization and ticket. |
|
| Serial Number | Device | Equal to Contains Changed Is empty Is not empty |
Text | ||
| Serial Number (Datto) | Device | Equal to Contains |
Text | ||
|
|
Serial Number (SSL) |
Device |
Equal to |
Text |
|
| Service Level Agreement | Devices Contract Ticket |
Equal to Not equal to Changed Changed to Changed from In list Not in list Device and Contract also: Is empty Is not empty |
Drop-down selector | All service level agreements created in Managing service level agreements, sorted alphabetically. | |
|
|
Signature Algorithm (SSL) |
Device |
Equal to Not equal to In list Not in list |
Drop-down selector |
|
| Service Pack (RMM) | Device | Equal to Not equal to In list Not in list Changed Changed to Changed from Is empty Is not empty |
Drop-down selector | Service packs available for selection from Datto RMM. | |
| Service Thermometer Temperature | Ticket | Equal to Greater than Less than Greater than or equal to Less than or equal to Is empty Is not empty |
Numeric | ||
| SNMP Contact (RMM) | Device | Equal to Contains Is empty Is not empty |
Text | ||
| SNMP Location (RMM) | Device | Equal to Contains Is empty Is not empty |
Text | ||
|
|
SSL Source |
Device |
Equal to Contains |
Text |
|
| Source | Ticket | Equal to Not equal to Changed Changed to Changed from In list Not in list |
Drop-down selector | Sources Inactive sources listed in gray |
|
|
Stage Opportunity Stage |
Opportunity Quote |
Equal to Opportunity only:
|
Drop-down selector | Stages | |
|
Start Date |
Opportunity (Updates only) | Equal to Greater than Greater than or equal to Less than Less than or equal to Changed |
Numeric |
Numeric entry field, plus the following options: Business Day(s) from Current Time |
|
| Status | Device Contract |
Equal to Not equal to Changed Changed to Changed from |
Drop-down selector | Available values: Active Inactive |
|
| Status | Opportunity Project Task Ticket |
Equal to Not equal to Changed Changed to Changed from In list Not in list |
Drop-down selector | List of active statuses configured for the entity When the Opportunity status is Changed from anything besides Closed or Implemented to a status of Closed or Implemented, and no Close Date was previously set, the system Close Date is set automatically. |
|
| Storage GB (RMM) | Device | Equal to Greater than Less than Greater than or equal to Less than or equal to Changed Changed to Changed from Is empty Is not empty |
Numeric | Numeric | |
| Sub-Issue Type (includes Issue Type) | Ticket | Equal to Not equal to Changed Changed to Changed from In list Not in list |
Drop-down selector | Sub-issue types |
