TicketCategoryFieldDefaults
IMPORTANT The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will eventually be deactivated. At this time, there is no end-of-lifecycle date.
This entity describes the default settings for fields associated with the specified ticket category.
Entity details
You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.
| Entity Name: | TicketCategoryFieldDefaults |
| Can Create: | |
| Can Update: | |
| Can Query: |
|
| Can Delete: | |
| Can Have UDFs: |
Field definitions
About this table| Field Name | Label | Datatype | Read Only | Is Required | Reference Name | Picklist |
|---|---|---|---|---|---|---|
| BusinessDivisionSubdivisionID | Business Division Subdivision ID | integer |
|
BusinessDivisionSubdivision | ||
| Description | Description | string (8000) |
|
|||
| EstimatedHours | Estimated Hours | decimal |
|
|||
| id | Ticket Category Field Defaults ID | Int64 |
|
|
||
| IssueTypeID | Issue Type ID | integer |
|
|
||
| Priority | Priority | integer |
|
|
||
| PurchaseOrderNumber | Purchase Order Number | string (50) |
|
|||
| QueueID | Queue ID | integer |
|
|
||
| Resolution | Resolution | string (8000) |
|
|||
| ServiceLevelAgreementID | Service Level Agreement ID | integer |
|
|
||
| SourceID | Source ID | integer |
|
|
||
| Status | Status | integer |
|
|
||
| SubIssueTypeID | Sub-Issue Type ID | integer |
|
|
||
| TicketCategoryID | Ticket Category ID | integer |
|
|
TicketCategory | |
| TicketTypeID | Ticket Type ID | integer |
|
|
||
| Title | Title | string (255) |
|
|||
| WorkTypeID | Work Type ID | integer |
|
AllocationCode | • |
