TicketCategory
IMPORTANT The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will be deactivated.
This entity describes a ticket category applied to tickets in Autotask to specify features and fields that appear on the ticket detail.
In Autotask, you can create ticket categories that are identified as API-Only. Such ticket categories are hidden everywhere you select a ticket category when you create or edit a ticket; they are only used when tickets are created via the API. Refer to API-only Ticket Categories.
Entity details
You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.
Entity Name: | TicketCategory |
Can Create: | |
Can Update: | |
Can Query: | |
Can Delete: | |
Can Have UDFs: |
Conditions and requirements
General
The RMA ticket category cannot be edited through the API
Field definitions
The following table describes the standard Autotask field objects for this entity.
- To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call The getFieldInfo() SOAP API call.
- For information on entity UDFs, use getUDFInfo().
- For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed.
- LT indicates Local Term.
For more information about fields marked as picklists, review our Understanding picklists article.
Field Name | Label | Datatype | Read Only | Is Required | Reference Name | Picklist |
---|---|---|---|---|---|---|
Active | Active | boolean | ||||
ApiOnly | API Only | boolean | ||||
DisplayColorRGB | Display Color RGB | integer | ||||
GlobalDefault | Global Default | boolean | ||||
id | Ticket Category ID | Int64 | ||||
Name | Name | string (30) | ||||
Nickname | Nickname | string (3) |