TagAlias
IMPORTANT The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will be deactivated.
This entity represents aliases for ticket and article tags in Autotask.
Entity details
You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.
| Entity Name: | TagAlias |
| Can Create: |
|
| Can Update: | |
| Can Query: |
|
| Can Delete: |
|
| Can Have UDFs: |
Conditions and requirements
General
-
To perform Create actions, your API user must have the Can administer ticket tags and tag groups permission.
-
To perform Update and Delete actions, your API user must have the corresponding Service Desk (Tickets) administrator permissions and the Can administer ticket tags and tag groups permission.
-
Each Tag ID/Alias combination must be unique.
Field definitions
About this table
The following table describes the standard Autotask field objects for this entity.
- To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call The getFieldInfo() SOAP API call.
- For information on entity UDFs, use getUDFInfo().
- For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed.
- LT indicates Local Term.
For more information about fields marked as picklists, review our Understanding picklists article.
| Field Name | Label | Datatype | Read-Only | Is Required | Reference Name | Picklist |
|---|---|---|---|---|---|---|
| Alias |
Alias |
string (50) |
|
|||
| id |
ID |
long |
|
|
|
|
| TagID |
Tag ID |
integer |
|
|
|
