ChangeRequestLink
IMPORTANT The SOAP API entered a limited enhancement phase in Q4 2020. Access to version 1.6 will be deactivated.
This entity describes the associations between Change Request tickets and both Incidents and Problems. Change request tickets are part of the Autotask Change Management feature set. Change management features are only available in the Autotask UI when the Change Management module is enabled.
Entity details
You can also retrieve this information with the Web Services API call The getEntityInfo() SOAP API call.
Entity Name: | ChangeRequestLink |
Can Create: | |
Can Update: | |
Can Query: | |
Can Delete: | |
Can Have UDFs: |
Conditions and requirements
General
- A Change Request ticket cannot be associated with a ticket with Ticket Type = Service Request.
- A Change Request ticket cannot be associated with another ticket with TicketType = Change Request.
Special field attributes
Field | Conditions and Requirements |
---|---|
ChangeRequestTicketID |
ChangeRequestTicketID must be a valid ID for a ticket with TicketType = Change Request. |
ProblemOrIncidentTicketI |
ProblemOrIncidentTicketID must be a valid ID for a ticket with TicketType = Problem ticket or Incident ticket |
Field definitions
The following table describes the standard Autotask field objects for this entity.
- To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call The getFieldInfo() SOAP API call.
- For information on entity UDFs, use getUDFInfo().
- For String datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed.
- LT indicates Local Term.
For more information about fields marked as picklists, review our Understanding picklists article.
Field Name | Label | Datatype | Read Only | Is Required | Reference Name | Picklist |
---|---|---|---|---|---|---|
ChangeRequestTicketID | Change Request Ticket ID | integer | Ticket | |||
id | Change Request Problem Incident ID | integer | ||||
ProblemOrIncidentTicketID | Problem Or Incident Ticket ID | integer | Ticket |