TicketCategoryFieldDefaults

This entity describes the default settings for fields associated with the specified ticket category.

NOTE  You can refer to the Online Help to find root and child access URLs of the entity you wish to query. Refer to Finding resource and child access URLs of REST API entities for more information.

Entity details

Entity Name: TicketCategoryFieldDefaults

Entity Path:

/atservicesrest/v1.0/TicketCategoryFieldDefaults

Parent Entity:

TicketCategories

Can Create:  
Can Update:  
Can Query:
Can Delete:  
Can Have UDFs:  

Field definitions

The following table describes the standard Autotask fields for this entity. Refer to the following articles for more information about working with these fields:

To learn how to query picklist endpoints, refer to Understanding picklists.

Notes

  • For string datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed.
  • LT indicates Local Term.
  • If this entity has child collections, they will appear in a Child collection access URLs or an Entity URLs and relationships drop-down in the Entity details section of this article.
  • You can call the /query/count/ endpoint of a resource to determine how many records a collection holds.
Field Name Datatype Read-Only Is Required Reference Name Picklist
organizationalLevelAssociationID integer   TicketCategoryFieldDefaults  
description string (8000)      
estimatedHours decimal      
id long    
issueTypeID integer    
priority integer    
purchaseOrderNumber string (50)      
queueID integer    
resolution string (8000)      
serviceLevelAgreementID integer    
sourceID integer    
status integer    
subIssueTypeID integer    
ticketCategoryID integer TicketCategories  
ticketTypeID integer    
title string (255)      
workTypeID integer   ProjectCharges •

Additional resources