ChangeRequestLinks

This entity describes the associations between Change Request tickets and both Incidents and Problems. Change request tickets are part of the Autotask Change Management feature set. Change management features are only available in the Autotask UI when the Change Management module is enabled.

NOTE  You can refer to the Online Help to find root and child access URLs of the entity you wish to query. Refer to Finding resource and child access URLs of REST API entities for more information.

Entity details

Entity Name: ChangeRequestLinks

Entity Path:

/atservicesrest/v1.0/ChangeRequestLinks
Can Create:
Can Update:  
Can Query:
Can Delete:
Can Have UDFs:  

Conditions and requirements

General

  • A Change Request ticket cannot be associated with a ticket with Ticket Type = Service Request.
  • A Change Request ticket cannot be associated with another ticket with ticketType = Change Request.

Special field attributes

Field Conditions and Requirements

changeRequestTicketID

changeRequestTicketID must be a valid ID for a ticket with ticketType = Change Request.

problemOrIncidentTicketID

problemOrIncidentTicketID must be a valid ID for a ticket with ticketType = Problem ticket or Incident ticket

Field definitions

The following table describes the standard Autotask fields for this entity. Refer to the following articles for more information about working with these fields:

To learn how to query picklist endpoints, refer to Understanding picklists.

Notes

  • For string datatypes, the number in parentheses ( ) indicates the maximum number of characters allowed.
  • LT indicates Local Term.
  • If this entity has child collections, they will appear in a Child collection access URLs or an Entity URLs and relationships drop-down in the Entity details section of this article.
  • You can call the /query/count/ endpoint of a resource to determine how many records a collection holds.
Field Name Datatype Read-Only Is Required Reference Name Picklist
changeRequestTicketID integer   Tickets  
id integer    
problemOrIncidentTicketID integer   Tickets  

Additional resources