Becoming a service partner
All Autotask customers can manage and work on tickets outsourced to them right in Autotask.
To become a service partner, another Autotask customer must invite you. You can accept invitations from as many lead partners as you wish. Your lead partners will not be aware of each other. You will only receive tickets from the partners whose invitations you accept.
To insource tickets, you do not have to accept the Outsource agreement and enable all Outsource module features. The Outsource agreement is only required if you yourself want to outsource tickets to other service providers and access the full range of outsource features.